FAQs

1. What products do you sell?

We specialise in high-quality beds, mattresses, and bedroom furniture for customers across the United Kingdom.

2. How can I place an order?

Orders can be placed directly through our website at https://greyfriarbeds.shop. Simply select the product, choose any options, and follow the checkout process.

3. What payment methods do you accept?

We accept major credit/debit cards and secure online payment providers. All payments are processed safely and securely.

4. Do you deliver to my area?

We deliver across the United Kingdom. For international orders, please contact our support team before placing your order.

5. How long will delivery take?

  • Standard UK delivery: 3–7 business days
  • Large furniture/bed deliveries: 7–14 business days

Delivery times may vary depending on location and courier schedules.

6. Can I track my order?

Yes. Once your order has been dispatched, you will receive an email with a tracking number and courier details.

7. What is your return policy?

You may return most items within 30 calendar days of delivery if they are unused, in original packaging, and meet our return conditions. Faulty or damaged items are eligible for a full refund or replacement. See our full Refund Policy for details.

8. How do I contact customer support?

You can contact us via:

  • Email: support@greyfriarbeds.shop
  • Phone: +1 248 240 1056
  • Address: 3874 Oak Knoll Rd, Waterford Michigan 48328, United States

9. What should I do if my order arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photos of the damage or error. We will arrange a replacement, repair, or refund according to our Refund Policy.

10. Do you offer assembly services?

Some large items, like beds or furniture, may require assembly. Delivery instructions will be provided, and certain items may include optional assembly services — please check the product description or contact support.

11. Can I cancel my order?

Orders can be cancelled before dispatch by contacting our support team. If the order has already been shipped, it must be returned in accordance with our Refund Policy.

12. Are your products covered by a warranty?

Yes. All products come with a manufacturer’s warranty where applicable. Details are provided with each product listing or in the accompanying documentation.